Shipping Policy

Effective Date: 3/9/2025

Thank you for shopping at Solvran! We are committed to providing reliable and efficient shipping services. Please review our shipping policy below.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Processing times may be extended during peak seasons or due to high order volumes.
  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times:
    • Standard Shipping: 7-14 business days
    • Express Shipping: 3-7 business days
  • Delays may occur due to unforeseen circumstances such as customs processing or carrier issues.

3. International Shipping

  • We ship worldwide to most countries.
  • International shipping times and costs vary based on destination.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking information may take up to 24 hours to update.

5. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us at mail@solvran.com.
  • Solvran is not responsible for lost or stolen packages confirmed as delivered by the carrier. Please check with the shipping provider for assistance.

6. Address & Shipping Information

  • Ensure your shipping address is correct before placing an order.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you need to update your address, contact us at mail@solvran.com as soon as possible.

7. Returns Due to Failed Delivery

  • If an order is returned due to an incorrect address or failure to collect, the customer may be responsible for reshipping costs.
  • Refunds for failed deliveries will exclude original shipping fees.

8. Contact Us

For any shipping-related inquiries, please reach out to us at mail@solvran.com.

Thank you for choosing Solvran!